privacy policy

your details are...your details! we like to keep it that way.
find out how...

Privacy Is Important
At Happy Lab we recognise the privacy of personal information is important to you. Personal information for our business purpose is to me minimal , correct and safe in the control of the individual. We will at all time treat your personal information as private except where otherwise legally appropriate to disclose.
Our Business
We are multi-channel retailers principally retailing confectionery and related products at retail shops ( in shopping centres and off the street) and the internet. We also from time to time promote our products through different media such as magazine, papers, electronic mail outs, catalogue mail out and other schemes such as reward program and events gifting.
Obtaining Personal Information
Because of the nature of our business it is necessary to obtain personal information from time to time. However we will not obtain or use information in an inappropriate manner. We will only request for and use personal information we reasonably need in order to conduct our business.

Our website uses cookies on some web pages to simplify site navigation, deliver relevant information and enhance your online browsing and shopping experience. A cookie is a small piece of data file that is stored on your computer when you visit a website; They are used on our website to track anonymous traffic data and not store your personal information. You can configure their web browser to be alerted when a website is attempting to send a cookie and refuse the cookie, but beware that some web pages will not function properly without accepting cookies.
Access and Control of Your Information
In compliance to the Privacy Law, we will give you access to your own personal information that we have asked from you in order to conduct our business and we would expect you to keep your information up-to-date and correct any incorrect information. We store your personal information on our own web server in a safe and secure environment employing a proven Internet security technology to protect against loss, misuse or alteration of the information.
Your Personal Information
Your personal information is collected to enable to us to do the following:-

- to process your order
- to inform you of special promotions, new products and/or catalogues and important changes to our business that may be of interest to you.
You may choose not to receive these type of information by notifying us
- to improve our services to you and make your shopping experience with us a happy one

The information we will ask from you are:-
- Name
- Billing address
- Delivery address
- Contact e-mail address
- Credit card details

You may access and update your Personal Information that is held by Happy Lab Online.

Only on a need to know basis will some of your information be passed to our delivery couriers an catalogue mailing house to enable accurate delivery of your orders and/or promotional materials and catalogues. Where appropriate and allowed by law we may also provide information to our collection agency.
Security capabilities and policy for transmission of payment card details
Happy Lab Australia Pty Ltd do not capture or store card information. We use a bank or secure gateway hosted Payment Page and do not handle card information directly, and ANZ is capturing card information on our behalf.
Your Say
Any queries in relation to privacy matter, please contact us at

Happy Lab Trading Pty Ltd A.B.N.48 290 407 256
13 -15 Endeavour Way, Braeside,
Victoria 3195
Telephone No. +613 9580 6000
email: tellsomeonewhocares@happylab.com.au
We Reserve The Right
- to take reasonable rights to verify that the order and credit card details are bona fide
- that all orders are subject to stock availability
- to cancel your order and at which time we shall notify this action by e-mail or telephone using the email address and telephone number you have provided us. We will refund the monies paid using the original method received
Confidence
It is important for us to ensure you that you have full confidence in handling your information responsibly and confidentially.